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BPO Journal

Monday, April 23, 2007

An elite group

The International Association of Outsourcing Professionals (IAOP) has announced its list of the best outsourcing service providers for 2007. The top ten service providers include four Indian companies - Wipro Technologies, Infosys, Genpact and Tech Mahindra. However, what speaks for the significant growth of outsourcing spend in emerging markets is not the presence of these Indian companies on the list but rather, what the list masks.

In an ironic twist in the offshoring chapter, each of these Indian companies have leveraged untapped talent in diverse emerging markets such as Mexico and Eastern Europe to best service customers around the world. A significant part of the workforce of these companies comprises foreigners. Their service delivery models usually provide a common framework for managing projects and maintaining quality across all global centers of operations. In addition to boosting efficiency, service, and flexibility, this global service delivery model also helps to cater to a given customer's needs in different markets around the globe enabling scale of service spend.

And the list points to the significant growth in the outsourcing services industry. The IAOP states that "on average, companies on the list had $1 billion in annual sales, and a very high level of productivity: revenue per employee was a staggering $83,000. Employment growth was up, as well, rising 13% over the prior year to an average workforce of 13,688."

I though this is an interesting follow-up to my prior post on the slowdown in outsourcing spend. No paradoxes here?

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