pop avata

BPO Journal

Tuesday, May 09, 2006

No small fry

An article in the theory and practice section - a weekly look at people and ideas influencing managers - of yesterday's Wall Street Journal discusses how smaller companies are increasingly tapping offshore labor markets, as larger companies have for years. A summary of tips for managers at small firms thinking of expanding overseas:

  • Locate overseas offices in regions that are home to bigger, multinational companies
  • Monitor quality closely; errors can really hurt a small business
  • Ensure that key executives visit frequently, and plan for the travel costs
  • Offer consistent company-wide training so all workers use similar processes
  • Track retention of overseas workers, as a few key departures could be crippling

Outsourcing news
Blogcritics: news and reviews Blogarama - The Blog Directory Blogwise - blog directory Listed on BlogShares

     Take this Offshoring Survey