Successful BPO - Here's how

My research on BPO is featured in the Winter issue of Sloan Management Review. You can read the article here:
http://sloanreview.mit.edu/smr/issue/2006/winter/01/

Thanks to all my readers for providing insights into the outsourcing decision processes at their firms - it was a significant component of the research.

Please email me if you'd like more detailed information on the research study.